PrudentChoice™ members enjoy the peace of mind of knowing they have 24/7/365 access to the most experienced and caring staff of Licensed and Registered Nurses to assist you in making healthcare decisions.*

Answers to specific questions may lead to:

• Guidance about self treatment at home
• A recommended visit to your physician's office
• Emergency treatment

You have access to health information topics, including:

• General health topics such as aging, allergies, cancer, and exercise and fitness.
• Information for parents, such as infant care, injuries and sleep problems.
• Women's health topics.

How It Works

Because your family's illnesses and medical emergencies don't always occur between the hours of 8:00am and 5:00pm, the nurseline is staffed by licensed and registered nurses ready to answer your calls 24 hours a day, 365 days a year.

The nurseline provides information on a wide range of concerns, including suggestions for using area support groups and appropriate treatment for minor emergencies and illnesses.

When you call the nurseline, the staff will assess your situation and provide information to help you decide how to solve or treat your problem.

Very Important: In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police / fire department or go directly to the nearest hospital or emergency room.

The information provided through the OPTUM NurseLine^SM is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging.

*The 24 hour nurseline is provided as part of your membership in the PrudentChoice™ PLUS program. OPTUM NurseLine^SM, an independent provider of personal health management solutions.

Health Information Library

The Health Information Library consists of over 1,100 recorded topics that can be accessed 24-hours a day. More than 550 topics are available in Spanish. The Library is a fully automated system in which callers are given a menu of choices divided into categories that they can access over the phone. By using this system, members are empowered to make more informed healthcare decisions and to take better care of themselves and their families.  The Health Information Library contains the most comprehensive, up-to-date information about every basic health concern.