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 24
Hour NurseLineSM
PrudentChoice™ members
enjoy the peace of mind of knowing they have 24/7/365 access
to the most experienced and caring staff of Registered Nurses
to assist you in making healthcare decisions.*
Answers to specific questions may lead to:
- Guidance about self treatment at home
- A recommended visit to your physician's office
- Emergency treatment
You have access to health information topics, including:
- General health topics such as aging, allergies, cancer,
and exercise and fitness.
- Information for parents, such as infant care, injuries
and sleep problems.
- Women's health topics.
How It Works
Because your family's illnesses and medical emergencies
don't always occur between the hours of 8:00am and 5:00pm,
the hotline is staffed by registered nurses ready to answer
your calls 24 hours a day, 365 days a year.
The nurse hotline provides information on a wide range of
concerns, including suggestions for using area support groups
and appropriate treatment for minor emergencies and illnesses.
When you call the nurse hotline, the staff will assess your
situation and provide information to help you decide how
to solve or treat your problem.
Very Important: In life-threatening emergencies,
call 911 or go directly to the nearest hospital emergency
room for treatment. If 911 is not available in your area,
call the local police / fire department or go directly to
the nearest hospital or emergency room.
The information provided through the OPTUM NurseLineSM is for the informational purposes only and is not intended
as a substitute for advice from your physician or other health
care professional or any information contained on or in any
product label or packaging.
*The 24 hour nurse hotline is provided
as a free bonus to PrudentChoice™ members
through OPTUM NurseLineSM, an independent provider of personal
health management solutions.
Health Information Library
The Health Information Library consists of over 1,100 recorded
topics that can be accessed 24-hours a day. More than 550 topics
are available in Spanish. The Library is
a fully automated system in which callers are given a menu
of choices divided into categories that they can access over
the phone. By using this system, members are empowered to
make more informed healthcare decisions and to take better
care of themselves and their families. The Health Information Library
contains the most comprehensive, up-to-date information about
every basic health concern.
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